Cancellation Policy

We require at least 24 hours' notice to cancel or reschedule an appointment. This gives us time to offer the spot to another client on our waitlist.

• Manage your booking directly in Jane App using the link in your confirmation email.
• Call or text 647-521-6800.
• Email info@musclemasterstherapy.ca.

Appointments cancelled with less than 24 hours' notice may be charged 50% of the treatment fee. The charge is applied to the payment method on file.

Missed appointments without any notice may be charged the full treatment fee. Repeated no-shows may result in a prepayment requirement for future bookings.

If you arrive late, we will do our best to treat you within your remaining scheduled time. Out of respect for the next client, sessions cannot run past their booked end time, and the full fee still applies.

Please do not attend if you are unwell, contagious, or symptomatic. Cancellation fees are waived for genuine illness and unavoidable emergencies — just let us know as soon as you can.

Cancellation fees are not covered by insurance and cannot be direct-billed. They are billed directly to you.

If you have any questions about this policy or need to discuss a specific situation, please reach out at 647-521-6800 or info@musclemasterstherapy.ca. We appreciate your understanding.